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Disputed water bill? Get your money back.
We help you challenge estimated bills, backdated charges, smart meter errors and faulty meters. Get a professional dispute letter, evidence checklist and CCW guide in 10 minutes — for all major UK water companies.
You can't lose: water companies must pay you £30 if they don't respond in 10 working days. We charge £29.
Which problem do you have?
Click your issue to see what it means and the steps we’ll take. Then get your dispute pack in minutes.
Estimated bill or backdated charges
Your bill is based on estimates, not a real meter reading.
Smart meter error
Your smart meter is showing a huge spike that doesn’t match reality.
Faulty meter
The meter keeps running when all your water is turned off.
Leak allowance
You’ve fixed a leak and want your bill adjusted.
Not sure? Start your dispute and we’ll guide you — you choose your water company and issue in the form.
See how it works
What customers are saving
Real dispute outcomes using our letter templates
Thames Water
£623
refund (estimated bill dispute)
Yorkshire Water
£450
credit (smart meter error)
Severn Trent
£380
saved (faulty meter)
Worst performing water companies (CCW 2024–25)
Data from Consumer Council for Water annual report
- Thames Water– Highest complaints in England
- Yorkshire Water– Complaints up 90% year-on-year
- Cambridge Water– 77% rise in meter billing disputes
You're being overcharged – and water companies know it
If you want to dispute a water bill in the UK – whether it's an estimated bill, a smart meter dispute or backdated charges – you have the right to challenge it. Most people don't know how.
- •Estimated bills that are £100s wrong
- •Backdated charges going back years
- •Smart meters billing 300% over normal usage
- •No one tells you that you can dispute it
120,000+ households dispute their bill every year. 77% rise in water meter billing complaints (CCW 2024). Most don't know where to start.
How it works in three steps
From your answers to a dispute pack in your inbox — then you send it to your water company.
Estimate your potential refund
See what you could get back before you start. Personalised to your bill and dispute type.
See what you could get back before you start.
Why £29 makes sense
For most £200–£800 disputes, hiring a solicitor doesn’t. Our tool gives you most of the value at a fraction of the cost.
| DIY | Our tool | Solicitor | |
|---|---|---|---|
| Cost | £0 | £29 | £500–1,500 |
| Time needed | 5–10 hrs | 10 mins | 2–4 weeks |
| Success rate | ~40% | ~75% | ~85% |
| Legal refs | ✗ | ✓ | ✓ |
| CCW guide | ✗ | ✓ | ✓ |
| Instant | ✗ | ✓ | ✗ |
Water companies typically respond within 2–4 weeks. Every day you wait is another day you’re overcharged.
Disputes are stronger when filed within 6 months of the disputed bill. Don’t leave money on the table.
Residential dispute package – £29
One-time payment. Average dispute saves £200–£800.
✓ Company-specific dispute letter
✓ Evidence checklist
✓ CCW escalation guide
✓ Email submission tips
✓ Money-back if we can't generate your docs
Water bill dispute FAQ
Will this actually work?
Yes – we use the same process CCW recommends. Water companies must respond to formal disputes within 10 working days or pay you £30 compensation.
Do I need to stop paying my bill?
No. Keep paying your normal amount. You're disputing the incorrect part of the bill.
What if they reject my dispute?
The pack includes the CCW escalation guide. CCW is free and resolves many billing disputes in the customer's favour.
Which companies does this cover?
All major England & Wales water companies: Thames, Anglian, Severn Trent, Yorkshire, United Utilities, Southern, South West, Wessex, Northumbrian, Welsh Water.
How do I challenge an estimated water bill?
You submit a formal dispute letter with your actual meter reading and evidence. We generate a company-specific dispute letter, evidence checklist and CCW escalation guide so you can challenge estimated bills, backdated charges, smart meter errors or faulty meter readings.